Customer Testimonials
THE SERVICE WAS QUICK AND PROFESSIONAL .WELL DONE THE STAFF WAS POLITE AND COURETOUS WILL COME AGAIN
They keep having to work on the handicap buses from work..
Took my car in to be checked out. Called and made appointment, car was surging a little. At that time I was told they would have to keep it 2 weeks. Said it was probably my transmission, ask me how many miles I had on car. I told him. He told me it is under warranty. Shocked me. I took it on Wednesday morning around 7:15 am. On that following Monday around noon I got a call saying I had to have a new transmission. I said what!! He said it is not under warranty miles were good but model of car ... Read More DealerRater - Jul 5, 2025
Trent at Hebert Town and Country has always been helpful when I bring our vehicle in for service he’s a good listener and is always friendly.
Rachel and Trent great. Recommend service dept to anyone. Great team and go out of their way to make service work.
I have recommended this dealership to multiple friends. Always friendly service and professional staff. Great home town feel!
The buying experience at Hebert Ford was outstanding. It was a small town atmosphere but with a very professional presence. I would use them again.
Never a problem with getting my car serviced
Excellent place to car shop very friendly and helpful located exactly what we wanted
They repaired my truck right the first time and Got us back on the road quick!
Great Service
Good customer service and they care about they customers
Very professional. Best service department in the state! Always makes sure the customer is taken care of
Great place for service . A little outdated but great atmosphere, and people , great employees and environment
no need to go anywhere else. been going there for years, always good service
Rachel and Trent are excellent service advisors. They always take great care of me and my vehicle. I recommend Hebert's Town & Country Ford for all service needs.
As always, everything I ask fo was done efficiently and in a timely matter! Staff and personnel are friendly and ready to take care of your needs!!
Great place to have your vehicle serviced…… employees are very courteous and professional…… highly recommend this dealership
Super nice experience. Very attentive and friendly. No pressure. Love Hebert's town and Country Ford!
Very friendly and professional took care of my issues did the work fast would recommend them for any services
They greet me with smiles; courteous, kind, willingness to assist -- that describes the personnel and owners!!
I am always very pleased with them they are very nice and always act like they know what they’re doing. I am very satisfied with them.
Friendly staff, kept me informed,finished the work in a suitable time frame. Price was acceptable.
Bought a Lincoln in 2022 when they were selling Lincoln’s. They no longer sell Lincoln and don’t acknowledge Lincoln’s customer care and perks.
Rachel always helps with what I need for my vehicle. Great experience. Customer is great.
The salesperson went over and beyond to help us buy the most beautiful truck….all the way from New Mexico! Thank you Doug!
Great experience purchasing a vehicle!!! If you need a truck, make sure you ask for Jeremy Tate and Mike the sales manager!!! First class service. Would definitely buy again!!!
Rachel is always helpful with getting my truck in and service done in a timely manner. She is always courteous and friendly when I go in for service. Very knowledgeable about what my vehicle needs!
Great experience, nice people, good price on vehicle, willing to negotiate, made car buying easy
Professional & excellent service every time, no exceptions, I highly recommend this dealership!!
Very pleased with the service, always helpful, friendly and takes care of our needs for our vehicles!
Felt like a hometown experience from the beginning. Easy to negotiate with. Salesman , Doug Smith was very easy to relate to and very knowledgeable.
Experience was great here. They are quick with the service and are very customer oriented.
The Customer Service is the best. Rachel always takes her time and make sure you understand everything about your vehicle.
Highly recommend! Sales representatives were very helpful and the process of buying a new vehicle has never been easier.
I use heberts for all my ford needs. nice and friendly service.!!
I recently had my 2016 Ford F150 in for service. I got "The Works" package. Hebert's provided me with a great service experience going above and beyond what I would expect most dealerships provide. The techs did a great job on the truck and did not get it nasty, and Trent and Racheal are awesome in communicating with me about issues found. Love these people.
Accurate diagnosis. Quality parts and service. Warranty on repairs. Friendly and professional folks who are good to work with.
The staff at Hebert’s is knowledgeable, friendly and made the buying process very easy. The truck that I purchased was as advertised with no surprises.
Trent has save us time and frustration than dealing with Wray ford. he has always been courtiouse and prompt with our vehicles.
Very satisfied
Very friendly, prompt , and thorough. Very informative on condition of vehicle and estimate of repairs . Rachel was super!!!
Good place with good service people
Great service from ordering to delivery. Made everything easy to understand. Would recommend to anyone looking to purchase a vehicle.
QUICK EASY AND FAST DEAL , WE HAVE BOUGHT ALOT OF CARS AND TRUCK HERE AND ALL THE TRANSACTIONS HAVE BEEN VERY SMOOTH
Efficient, helpful, friendly, accomodating! I drove from Ruston to service my truck, and will continue!
The process was very professional and timely. Doug Smith was a pleasure to deal with.
VERY GOOD EXPERIENCE. STAFF IS VERY NICE. ALWAYS HAVE MY WORD DONE THERE. GO SEE THEM FOR YOUR NEXT VISIT.
Efficient, friendly, and time.
Great and fast service!
Very nice and friendly. Did maintenance on truck in a timely manner. Would recommend to others.
Trent is seriously one of the nicest, most helpful people. Herbert's is lucky to have someone like him!
Rodney was great to deal with. Transaction was fast and went smoothly. Would definitely recommend.
By far best experience i have ever had buying a new vehicle. Staff was very knowledgeable and eager to answer all questions I had and to make process as easy as possible. Anyone looking for a new or used vehicle Check here first!
Trent is awesome. And always makes you feel like you’ve been heard and taken care of! Thank you for the good service
Keep up the great work the best service and people in the state of Louisiana
I always receive great quality service from Heberts team They seem to truly care about their customers
Town and Country will get our business from now on. Trent did a wonderful job on communication and helping us find a solution
Great and speedy service... Mechanics caught that PepBoys sold me the wrong battery on "accident" a week before getting my vehicle serviced!
They are always prompt and willing to help and they are honest with you have a good day
Small dealership and very easy to complete the deal. Would buy from Hebert’s again.
Trent and Rachael are always very nice when talking with them! Trent has the best the manners!
I came in as a waiter customer. Had a recall service and a check service. Had me in and out within an hour. Friendly service.. Thank you very much.
I get all my oil changes here. They are fast and efficient. Very nice people to work with!
Rachael is always the best , very oropt and helpful . Not to meantion she gets better looking every time I come in there . Make me wanna get my oil changed more often . LOL
Truck wasn't cleaned up very well and being a little cheap not putting a 2year sticker
Josh helped us get our car sold. He was very timely and everyone is always nice there!
Trent was amazing to work with. Attentive, responsive, and available. He worked with me to fix a difficult problem with my truck. I'll definitely bring my vehicles back for service!
Been doing business here for many, many years. Also treated like they value my business. From the Salesmen, Finance Manager, Parts and Service Department it all was a good experience. Trent and Rachel have gone above and beyond to help.
The service advisor was friendly and welcoming. The service staff quickly completed service. Overall I’m happy with the service I received.
I purchased a new 2024 Maverick and had a bed-cover installed. I am enjoying it very much.
Always great service will continue to recommend them to everyone who needs help with their vehicle repairs or maintenance
Times have changed noone want to sit and barter over a price Mr. Herbert met my needs we closed deal quickly
Their employees have always been helpful and friendly. And wait times are minimal. If there is a problem they take care of it promptly! Really enjoy the whole bunch, Service and Sales!
Always great friendly service that you can count on. Trent and Rachel are always friendly
I have purchased many vehicles here and I am very satisfied with the sales and service department.
Great service,good repair would go back if i have another problem, custermer lounge was pleasant
The dealership is a good place to do business, i would recommend it to anybody who ask.
Always very nice and takes care of my car. I always drop my car off. I am never in a hurry. But always turn around time is very good.
Rodney was awesome! He never pressured me and never pushed additional services. I would definitely come back.
Great Service, Easy to schedule service, and service is always completed in a timely manner making it easy to plan your day
Hebert's treated us great on a warranty issue and in a timely manner Thanks Trent in service
This dealership was very prompt and courteous to meet my needs and very educated on vehicle and paperwork. I was in and out, didn't pressure me into anything!!! I recommend shopping there in your next purchase!!!! Thanks Rodney !!!
Trent listened to my concerns about the vehicle. He told the details to the mechanic to make sure all items weee taken care of in a timely fashion.